FAQ
FAQ — Frequently Asked Questions
Orders & Payment
Q: What payment methods do you accept? A: We accept Visa, MasterCard, American Express, Discover, Shop Pay, Apple Pay, Google Pay, and PayPal. All transactions are securely processed through PCI-DSS compliant payment gateways, ensuring your payment information is fully protected.
Q: Is my payment information secure? A: Absolutely. Our website employs SSL (Secure Socket Layer) encryption to safeguard all data transmitted during checkout. We never store your full credit card details on our servers — all sensitive payment information is handled exclusively by PCI-DSS compliant third-party payment processors.
Q: Why was my payment declined? A: There are several common reasons a payment may be declined. Please verify the following:
- Your billing address matches the one on file with your card issuer
- Your card number, expiration date, and CVV are entered correctly
- Your card has sufficient funds or available credit
- Your bank has not flagged the transaction for fraud prevention
If the problem persists, please try an alternative payment method or contact your bank directly for further assistance.
Q: I was charged more than once. What should I do? A: We understand how concerning this can be. Please contact us immediately at info@martinsfishingtackle.com with your order number and a screenshot of the transaction(s). We will promptly investigate and work with our payment processor to resolve the issue.
Q: Can I modify or cancel my order after placing it? A: You may request to modify or cancel your order within 2 hours of placing it, provided it has not yet entered our fulfillment process. To do so, please contact us at info@martinsfishingtackle.com with your order number as soon as possible. After 2 hours, your order may already be in processing and modifications or cancellations may no longer be possible.
Q: Do you offer international shipping? A: No. We currently ship within the contiguous United States only. We do not offer international shipping, APO/FPO addresses, or shipments to Alaska, Hawaii, or U.S. territories at this time.
Q: Will I be charged sales tax? A: Applicable sales tax is calculated automatically at checkout based on your shipping destination. The exact tax amount will be displayed before you confirm your order.
Q: Is there a minimum order amount? A: There is no minimum order amount required to place an order with us.
Q: Do you offer gift cards? A: Yes! We offer digital gift cards that can be purchased on our website. Gift cards are delivered via email and can be redeemed at checkout. They do not expire and have no additional fees.
Q: Can I use a discount code or promo code? A: Yes. If you have a valid discount or promotional code, you can enter it in the "Discount Code" field at checkout. Please note that only one promo code can be used per order, and codes cannot be combined with other offers unless stated otherwise.
Shipping & Delivery
Q: How long will it take to receive my order? A: We process and prepare all orders within 1–3 business days. After shipment, standard delivery typically takes 4–7 business days via our trusted carrier partners. Orders placed before our daily cut-off time (5:00 PM Pacific Time) are usually handed over to the carrier the next business morning.
Q: How much is shipping? A: We offer free standard shipping on all orders — no minimum purchase required. There are no hidden handling or processing fees.
Q: How can I track my order? A: Once your order has been dispatched, you will receive a shipping confirmation email containing a tracking number and a direct link to monitor your delivery in real time. If you have not received a tracking number within 5 business days of placing your order, please check your spam folder and then contact us.
Q: Can I change my shipping address after placing an order? A: You may request to change your shipping address within 2 hours of placing your order. Please contact us at info@martinsfishingtackle.com with your order number as soon as possible. After 2 hours, your order may have already entered our fulfillment process and address changes may no longer be possible.
Q: What happens if my package is lost or not delivered? A: If your package has not been delivered within the estimated delivery window or shows a status of "delivered" but you have not received it, please contact us. We will coordinate with the carrier to investigate the situation and determine the appropriate resolution, which may include a replacement shipment or a full refund.
Q: What happens if my package arrives damaged? A: If your order arrives damaged, please retain all original packaging and materials, take clear photos of the damaged item(s) and the shipping packaging, and contact us within 3 days of delivery. We will prioritize your case and offer either a replacement or a full refund at no additional cost to you.
Q: Do you offer expedited or express shipping? A: At this time, we offer standard shipping as our primary shipping method. We are exploring options to introduce expedited shipping in the future. Please stay tuned for updates.
Returns & Refunds
Q: What is your return policy? A: We want you to love your purchase. If you're not completely satisfied, you have 30 days from the date of delivery to request a return. To qualify, the item must meet the following conditions:
- Unused and in its original, unopened packaging
- All tags, labels, and protective materials are intact
- Free from any signs of use, damage, or modification
Q: What items are not eligible for return? A: The following items are not eligible for return:
- Items that have been used, assembled, or modified after delivery
- Items that have been personalized or custom-configured
- Items returned without original packaging, tags, or labels
- Items showing signs of use, damage, or alteration
- Items purchased during final sale or clearance promotions (marked as "Final Sale")
Q: How do I start a return? A: To initiate a return, please follow these steps:
- Contact us at info@martinsfishingtackle.com with your order number and the reason for your return.
- If your item arrived damaged, defective, or incorrect, please attach clear photos of both the product and the outer shipping packaging.
- We will review your request within 1–2 business days.
- Once approved, we will provide you with a Return Authorization (RA) number and detailed return instructions, including a prepaid return shipping label.
Q: Do I need to pay for return shipping? A: No. Return shipping is completely free of charge for all approved returns. We will provide a prepaid return shipping label along with your Return Authorization. Simply print the label, attach it to the package, and drop it off at the designated carrier location.
Q: Can I exchange an item instead of returning it? A: We do not currently offer direct exchanges. If you would like a different item, please return the original item for a full refund and place a new order for your preferred item. This ensures you receive your desired product as quickly as possible.
Q: How long will it take to receive my refund? A: Here is the typical refund timeline:
- Processing time: Once we receive and inspect your returned item, we will notify you of the refund outcome via email within 1–3 business days.
- Refund issuance: Approved refunds are issued to your original payment method within 5–10 business days after approval.
- Bank processing: Depending on your bank or credit card company, it may take an additional 5–10 business days for the refund to appear on your statement.
In total, please allow up to 15–20 business days from the date we receive your return to see the refund reflected in your account.
Q: What if I received the wrong item or a defective product? A: We sincerely apologize for any inconvenience. Please contact us within 3 days of delivery at info@martinsfishingtackle.com with the following information:
- Your order number
- A description of the issue
- Clear photos of the incorrect or defective item and its packaging
We will prioritize your case and offer either a correct replacement or a full refund at no additional cost to you. You will not need to pay for return shipping.
Q: How do I check the status of my return? A: Once your return is authorized and you ship the item back using the provided prepaid label, you can use the tracking number to monitor its progress. Upon receipt and inspection of your returned item, we will notify you of the refund outcome via email.
Product Information & Care
Q: What types of fishing tackle do you sell? A: We offer a carefully curated selection of fishing tackle and accessories, including fishing lures (crankbaits, spinnerbaits, soft plastics, jigs, and topwater lures), hooks, weights, swivels, line, rod and reel accessories, tackle boxes, and other essential fishing gear. We carry products suited for both freshwater and saltwater fishing.
Q: How do I care for my fishing tackle? A: To get the most life out of your fishing tackle, we recommend the following care tips:
- Lures & Hooks: After each fishing trip, rinse your lures and hooks with fresh water to remove salt, dirt, and debris. Dry them thoroughly before storing to prevent rust and corrosion.
- Soft Plastics: Store soft plastic baits in their original packaging or a sealed container away from direct sunlight and heat, which can cause warping or melting.
- Lines: Keep fishing line stored in a cool, dark place to prevent UV degradation. Replace line periodically for optimal performance.
- Tackle Boxes: Organize your tackle box regularly, removing any rusted hooks or damaged lures. Wipe down trays and dividers to keep them clean.
- General Storage: Store all tackle in a dry, climate-controlled environment to maximize longevity.
Q: Are your products suitable for beginners? A: Absolutely! Whether you're just getting started or you're an experienced angler, we carry a wide range of products for all skill levels. Our product descriptions include detailed specifications to help you choose the right gear. If you need guidance, feel free to contact us and we'll be happy to help.
Q: Are the colors shown on the website accurate? A: We make every effort to display our products as accurately as possible. However, please note that slight color variations may occur due to differences in monitor settings, screen resolution, and lighting conditions. These minor differences do not constitute defects.
Q: Where can I find product specifications? A: Detailed specifications — including dimensions, weight, material, and recommended use — are listed on the individual product page under the "Product Details" or "Specifications" section. Please refer to the specific product page for accurate information.
Q: Do you carry products for saltwater fishing? A: Yes. Many of our lures, hooks, and accessories are designed for both freshwater and saltwater applications. Product pages will indicate the recommended fishing environment. If you have questions about a specific product's suitability, please contact us.
Account & Security
Q: Do I need to create an account to place an order? A: No. You can browse our full collection and complete your purchase as a guest without creating an account. However, creating a free account offers several benefits:
- Track your orders easily
- View your order history
- Save your shipping addresses for faster checkout
- Receive exclusive offers and early access to new arrivals
- Manage your returns more conveniently
Q: How do I create an account? A: You can create an account by clicking "Account" or "Sign Up" in the top right corner of our website. Simply enter your name, email address, and a password. You may also create an account during the checkout process.
Q: How do I reset my password? A: To reset your password, click "Forgot Password" on the login page and enter the email address associated with your account. You will receive a password reset link via email. If you experience any issues, please contact us at info@martinsfishingtackle.com for assistance.
Q: How do you protect my personal information? A: We take the security of your personal data very seriously. We implement robust technical and organizational safeguards, including:
- SSL encryption across our entire website
- PCI-DSS compliant payment processing
- Strict internal access controls
- Secure data storage practices
For complete details about how we collect, use, and protect your information, please review our Privacy Policy.
General
Q: How can I contact customer support? A: Our friendly customer support team is here to help. You can reach us through the following channels:
- Email: info@martinsfishingtackle.com
- Phone: +1 (323) 419-9032
- Address: 2821 S Western Ave, Los Angeles, CA 90018
- Business Hours:
| Day | Hours |
|---|---|
| Monday | Closed |
| Tuesday | 10:30 AM – 7:00 PM |
| Wednesday | 10:30 AM – 7:00 PM |
| Thursday | 12:00 PM – 7:00 PM |
| Friday | 10:30 AM – 8:00 PM |
| Saturday | 10:30 AM – 7:00 PM |
| Sunday | 10:30 AM – 5:00 PM |