FAQ
Orders & Payment
Q: What payment methods do you accept?
A: Our Payment Policy lists Visa, Mastercard, American Express, and Discover. Review the payment options available at checkout before placing your order.
Q: Is my payment information secure?
A: Please review our Payment Policy and Privacy Policy for information about payment processing and personal information. Do not send your full card number or security code by email.
Q: Why was my payment declined?
A: Check that your billing address, card number, expiration date, and security code are correct. Check available funds and contact your card issuer if the issue continues.
Q: I was charged more than once. What should I do?
A: Contact info@martinsfishingtackle.com with your order number and details of the transaction so we can investigate. Hide sensitive payment details from any screenshots.
Q: Can I modify or cancel my order after placing it?
A: You may request a modification or cancellation within 2 hours of placing your order, provided it has not yet entered our fulfillment process. Contact info@martinsfishingtackle.com with your order number as soon as possible. Changes may no longer be possible after this window. Please review our Payment Policy and Terms of Service for details.
Q: Will I be charged sales tax?
A: Review any applicable tax and the final order total at checkout before confirming your order.
Q: Is there a minimum order amount?
A: There is no minimum order amount required to place an order with us.
Q: Can I use a discount code or promo code?
A: If you have a code, enter it at checkout. Eligibility and whether discounts can be combined depend on the offer's terms.
Shipping & Delivery
Q: Where do you ship?
A: We currently ship within the contiguous United States only. We do not offer international shipping or shipments to APO/FPO addresses, Alaska, Hawaii, or U.S. territories.
Q: How long will it take to receive my order?
A: Our Shipping Policy lists handling time as 1–3 business days and estimated standard delivery as 4–7 business days after shipment. The daily order cut-off is 5:00 PM Pacific Time. Delivery times are estimates. Please review our Shipping Policy for further details.
Q: How much is shipping?
A: We offer free standard shipping on orders to the contiguous United States, with no minimum purchase required.
Q: How can I track my order?
A: Tracking information is sent in the shipping confirmation email after dispatch. If you have not received tracking information within 5 business days of placing an order, check your spam folder and contact us with your order number.
Q: Can I change my shipping address?
A: Contact info@martinsfishingtackle.com with your order number within 2 hours of placing the order. Changes depend on the order's processing status and may no longer be possible once fulfillment has begun.
Q: What if my package is lost, damaged, or not delivered?
A: Contact us with your order number and a description of the issue. Keep the original packaging and take clear photos if there is damage. Our Shipping Policy and Refunds & Returns Policy explain the applicable reporting timeframes and resolution process.
Q: Do you offer expedited or express shipping?
A: We currently offer standard shipping. Review the shipping options available at checkout.
Returns & Refunds
Q: What is your return policy?
A: Please review our Refunds & Returns Policy for the return window, item condition requirements, non-returnable items, and authorization process.
Q: How do I start a return?
A: Email info@martinsfishingtackle.com with your order number and reason for the return. For damaged or incorrect items, include clear photos of the item and outer packaging. Follow the authorization and shipping instructions in our Refunds & Returns Policy before mailing an item back.
Q: Do I need to pay for return shipping?
A: Our Refunds & Returns Policy explains return shipping costs and prepaid return labels. Please review that policy for the full details.
Q: How long will my return request or refund take?
A: Please refer to the response and refund processing times in our Refunds & Returns Policy. Contact us with your order number if you need an update on an existing request.
Q: What if I received a damaged or incorrect item?
A: Contact info@martinsfishingtackle.com with your order number, a description of the issue, and clear photos of the product and packaging. Please follow the reporting timeframe and instructions in our Refunds & Returns Policy.
Q: How do I check the status of my return?
A: Use your return shipment's tracking number to monitor delivery. For help with the return or refund status, email us with your order number.
Product Information & Care
Q: What types of fishing tackle do you sell?
A: Our current selection includes poppers, sinking stickbaits, floating lures, casting lures, and fishing tools such as split ring pliers, braid scissors, bait shears, side cutters, and other pliers. Browse the current catalog for available products and options.
Q: How do I care for my fishing tackle?
A: Follow the manufacturer's product-specific care instructions. Where appropriate, rinse off salt and debris after use, dry the item, and store it in a dry place. Contact us if you need help finding care information for a particular product.
Q: How do I choose a product?
A: Check the individual product description and available options for size, weight, material, and intended use. Email us with the product name if you need clarification before ordering.
Q: Are the colors shown on the website accurate?
A: Displayed colors may vary with screen settings and lighting. Contact us before ordering if you need help identifying a color option.
Q: Do you carry products for saltwater fishing?
A: Our selection includes saltwater fishing lures and tools. Check the individual product description for intended use and care information.
Account & Privacy
Q: How can I get help with my account or order?
A: Contact info@martinsfishingtackle.com. For an order inquiry, include your order number. Do not send passwords or full payment details.
Q: Where can I find information about personal data?
A: Please review our Privacy Policy and Your Privacy Choices page for information about personal data and available choices.
Contact Us
Store Name: Martin's Fishing Tackle
Email: info@martinsfishingtackle.com
Phone: +1 (323) 419-9032
Address: 2821 S Western Ave, Los Angeles, CA 90018
Business Hours:
| Day | Hours |
|---|---|
| Monday | Closed |
| Tuesday | 10:30 AM – 7:00 PM |
| Wednesday | 10:30 AM – 7:00 PM |
| Thursday | 12:00 PM – 7:00 PM |
| Friday | 10:30 AM – 8:00 PM |
| Saturday | 10:30 AM – 7:00 PM |
| Sunday | 10:30 AM – 5:00 PM |